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India +91-9929088950
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HK 852-36789828
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USA 130-27800300

VOIP Termination

EasyTalk is a well-known international carrier providing wholesale & retail VOIP services,
Quality Terminations & 24*7 Hours
Customer Support.

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PREDECTIVE DIALER

EasyTalk Provide solution to Call Center who want to use our predictive Dialing Platform. We have Different Kind Of offer according to customer demand and market research. I have list of customer who want cloud base solution to save resource and cost cutting. Here are Our List of Offer and quoted Price.

PREDECTIVE DIALER FEATURE LIST

Ability for an agent to call clients in succession from a database through a web-client Ability to display a script for the agent to read with fields like name, address, etc. filled-in
Ability to set a campaign to auto-dial and send live calls to available agents Ability to dial predictively in a campaign with an adaptive dialing algorithm
Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server
Ability to open a custom web page with user data from the call, per campaign Ability to autodial campaigns to start with a simple IVR then direct to agent
Ability to broadcast dial to customers with a pre-recorded message Ability to park the customer with custom music per campaign
Ability to send a dropped call to a voicemail box per campaign if no agent is available Ability to set outbound CallerID per campaign
Ability to take inbound calls grabbing CallerID Ability to function as an ACD for inbound and fronter/closer verification calls
Ability to have an agent take both inbound and outbound calls in one session(blended) Ability to start and stop recording an agent's calls at any time
Ability to automatically record all calls Ability to manually or automatically call upto two other customer numbers for the same lead
Automtically dial unlimited numbers per customer until you get an answer Ability to schedule a callback with a customer as either any-agent or agent-specific
Ability in Manual dial mode to preview leads before dialing Ability for agents to be logged in remotely anywhere with just a phone and a web browser
Faster hangup and dispositioning of calls with one key press (HotKeys) Definable Agent Wrapup-time per campaign
Ability to add custom call dispositions per campaign Ability to use custom database queries in campaign dialing
Recycling of specified status calls at a specified interval without resetting a list Dialing with custom TimeZone restrictions including per state and per day-of-the-week
Dialing with Answering Machine Detection, also playing a message for AM calls Multiple campaigns and lead-lists are possible
Option of a drop timer with safe-harbor message for FTC compliance Variable drop call percentage when dialing predictively for FTC compliance
Internal DNC list can optionally be activated per campaign All calls are logged and statuses of calls are logged as well as agent time breakdowns
Load Balancing of call across multiple inbound or outbound Asterisk servers is possible Agent phone login balancing and failover across multiple ViciDial servers
Several real-time and summary reports available Real-time campaign display screens
3rd party conferencing(with DTMF macros and number presets) 3rd party blind call transfer
3rd party conferencing with agent drop-off Custom Music-On-Hold and agent alert sound for inbound calls
Estimated hold time, place in line, overflow queues and several other inbound-only features Skills-based ranking and call routing per inbound group(queues) and campaign
Queue Prioritization per campaign and inbound group Single agent call queueing
Ability to set user levels and permissions for certain features and campaigns Ability for managers to listen-in on agent conversations
Ability for managers to enter conversations with agents and customers Ability for agents to select a Pause Code when they are not active
Ability for agents to control volume levels and mute themselves Agent shift enforcemant by day and time, defined per user group
Full QueueMetrics-compatible call logging, inbound and outbound Several Vtier integration features: user-sync, account-sync, data interconnection
Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD) Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
Lead import web-based API Web-based data export utilities
Separate Time-clock application to track user work time Web-based administration
DID, phone and carrier trunk provisioning through the web interface Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazillian Portuguese, Slovak, Russian and Dutch.
Admin web pages available in English, Spanish, Greek, German, Italian and French. Admin web pages available in English, Spanish, Greek, German, Italian and French.

Contact us

HONG KONG OFFICE

Office Address:-

EasyTalk Communications LTD

Room 1614, 16/F,

Wealth Commercial Centre,

48 Kwong Wa Street,

Mongkok, Kowloon, Hong Kong

Contact: + 852-36789828

USA OFFICE

Office Address:-

EasyTalk Communications LLC

3422, Old Capitol Trail

Suite 1483, Wilmington

DE 19808, USA

Contact: + 130-27800300

CHAT SERVICE

For Sales Query Email- prem@easytalkcommunications.com

Sales Skype:- pathakexi;

For Support Query Email- support@easytalkcommunications.com

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